1. What age ranges are the toys and games suitable for?

The ages that children enjoy the toys we have on offer can be subjective as every child is different, however we would say that typically the toys are most loved by children ages 1 - 10. 

2. How much is the deposit to book and secure my date?

We ask for 25% of the cost of the hire as a deposit to secure your booking. This is non-refundable if you later choose to cancel.

3. Is delivery included in the package?

Delivery within a 30-mile radius from Hinckley is included. Venues that are more than 30 miles away will incur extra charges. Please enquire for a quote. 

4. Do we have to book play supervisors?

No, you do not have to book play supervisors, however all children need supervising when using the play equipment for their own safety. If you do not wish to book play supervisors along with a package hire, you are agreeing to supervise the children yourselves with your guests.

5. What age children can be supervised by the play supervisors and what are the ratios?

Our play supervisors are able to supervise children aged 3+. Younger children are more than welcome to join in and use the play equipment, however they would need a parent or guardian over 18 with them. This is due to insurance purposes. Our ratios depend on the ages of children so please enquire for a personalised quote, but a minimum of 2 play supervisors are required at all times. 

6. What happens if we book the outdoor tent and then it is raining on the day of our event?

When booking our outdoor tent for your event, we will advise you to arrange a backup indoor space large enough for the Luxury indoor set up with the venue and discuss this with us. We will make the decision with you either the day before or on the day.

7. If we book the outdoor tent and it has to be changed to the indoor luxury set up due to weather, do we get a refund for the difference between prices?

Unfortunately, we can’t offer any refunds for the difference in price as the tent has been booked out for your event.

8. If I cancel my booking, will I get a refund?

Our cancellation policy is as follows; any cancellations made with more than 42 days (6 weeks) notice before the date of the event will be fully refunded minus the booking deposit. Any cancellations made between 42 and 14 days before the event will be charged at 50% of the cost of the hire. If payment has been received in full, 50% of the cost will be refunded. If less than 50% has been paid you will need to pay the remaining amount up to 50% of the cost. Cancellations made with less than 14 days notice will not be eligible for any refund, if payment has not been received in full, you will be liable to pay the outstanding balance.

9. When is the final payment due?

For all equipment hire and play supervisor services, the final payment is due 4 weeks before your wedding/event but can be paid off earlier. Personalised bag orders will need to be paid in whole when placing an order.